Privacy Policy

Shopperennialgrace.com
Operated by PERENNIALGRACE TRADING LIMITED

1. About This Policy

This Privacy Policy explains how Shopperennialgrace.com collects, manages, and protects personal information obtained through your use of our website. Our intention is to provide clarity on what data we handle and how we use it to deliver our services.

By continuing to use our site, you agree to the practices described in this document.

2. Information We Collect

We collect different types of information depending on how you interact with the website.

Information you provide directly

• Contact details such as your name, email address, and phone number
  • Shipping and billing information needed to complete orders
  • Messages, enquiries, or reviews submitted through the site
  • Login details when you create an account
  • Payment details that are processed securely by third-party payment gateways

Information collected automatically

• Device information including browser version and operating system
  • IP address and general geographic location
  • Usage records such as visited pages and interaction history
  • Cookies and analytics information used to improve website performance

3. How We Use Your Data

Personal information is processed for the following purposes:
• Handling and dispatching customer orders
• Providing support and responding to enquiries
• Improving site performance, navigation, and content
• Detecting suspicious activity and protecting against fraud
• Customizing the shopping experience based on user behaviour
• Sending updates, notifications, or promotional materials if consent is given
• Meeting legal and compliance requirements

4. Marketing Choices

Marketing emails are sent only if you actively choose to receive them. You may withdraw your consent at any time through the unsubscribe link included in each message.
We do not sell or disclose personal information to external parties for marketing purposes.

5. Sharing of Information

To operate the website efficiently, some personal information may be shared with service providers such as:
• Delivery and courier partners
• Payment processors
• IT and hosting partners
• Data analytics and customer support tools
• Regulatory authorities when required by law

These parties act only under our instructions and are required to protect your data.

6. Cookies and Tracking Tools

Cookies help the website remember your preferences, maintain your shopping cart, recognize your device, analyze traffic patterns, and optimize overall performance.
You may disable cookies in your browser settings, although certain features may no longer function correctly.

7. Protecting Your Information

We implement safeguards designed to protect personal data from unauthorized access, alteration, or misuse. These include:
• Secure data transmission protocols
• Encrypted payment processes
• Access controls and monitoring
• Use of reputable service providers

Despite these protections, no method of online transmission is entirely risk-free, and we encourage users to protect their own devices and passwords.

8. Retention of Information

Personal information is kept only for as long as necessary to fulfill operational, legal, or regulatory requirements. Once no longer required, information is securely deleted or anonymized.

9. Your Rights

You may contact us to request:
• Access to the personal data we hold
• Corrections to incomplete or inaccurate information
• Deletion of your account
• Changes to your marketing preferences
• Restrictions on certain types of data processing

Requests can be submitted to info@shopperennialgrace.com.

10. Data Transfers

Your information may be processed in locations outside your country of residence due to our operational setup and service partners. By using our services, you permit such transfers when necessary for order processing, hosting, or support.

11. Links to Other Websites

Some parts of our website may link to third-party sites. Their privacy practices are not governed by this policy. We recommend reviewing their policies before providing personal information.

12. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updated version will be published on this page. Continued use of the website indicates acceptance of the revised policy.

13. Contacting Us

For any questions about how your information is used or stored, please contact:

PERENNIALGRACE TRADING LIMITED
Email: info@shopperennialgrace.com
Address: FLAT 2304, 23/F, HO KING COMMERCIAL CENTRE, 2–16 FA YUEN STREET, MONG KOK, HONG KONG