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Shipping Policy – Shopperennialgrace.com
Operated by PERENNIALGRACE TRADING LIMITED
- Introduction
This document explains how Fastrigz.com manages the preparation, dispatch, and delivery of purchased items. It outlines the expectations for order handling and shipping arrangements for customers purchasing from our platform.
- Order Handling
Once payment has been successfully received, orders are scheduled for packing.
• Most items are prepared for shipment within 1–2 working days.
• Weekends and public holidays are not considered working days.
• Customers are notified via email once the parcel has been released to the courier.
- Delivery Options
Available shipping methods may differ depending on your location.
Standard Service
This option offers reliable and cost-effective international transit. Most standard shipments arrive within 7–14 business days after dispatch. Actual delivery times may be longer due to customs inspection, local courier schedules, or regional delays.
Expedited Service
Where available, customers may choose a faster logistics method at checkout.
Delivery through this channel is quicker but still depends on the courier’s operational conditions.
- Free Shipping
From time to time, promotional events or selected products may qualify for complimentary shipping.
Any ongoing free-shipping entitlements will be displayed at checkout.
Unless otherwise mentioned, no minimum amount is required for eligibility.
- Monitoring Your Shipment
After the parcel leaves our facility, an email will be sent to you containing a shipment reference issued by the courier.
• Tracking may take a short time to activate while the courier updates its system.
• To view delivery progress, customers may use the tracking link included in the dispatch notification or access the courier’s official tracking page.
• Update frequency varies between courier services, and some may report status only at key transit points.
- Customs and Import Regulations
Shipments travelling across borders may be subject to customs evaluation.
• Import duties, handling fees, or taxes imposed by local authorities are not included in product pricing.
• Such charges are the responsibility of the recipient.
• We are unable to refund customs fees or alter customs declarations.
- Delivery Problems or Address Issues
A delivery may not be completed due to:
• An incorrect or incomplete delivery address
• Refusal to settle customs fees
• Courier attempts not being successfully received
If a parcel is returned to us, customers may request redelivery. Additional postage charges may apply.
Orders left unclaimed for an extended period may be cancelled.
- Lost Parcels or Missing Updates
If your shipment appears to have stopped moving or shows no recent updates:
• Please allow several business days for potential courier system delays.
• If no progress is reported after that period, our support team can assist with starting a courier investigation.
If the courier confirms the package as lost, we can issue a replacement or provide a refund.
- Damaged or Incorrect Items
If any items arrive damaged, incomplete, or not as ordered, please reach out to info@shopperennialgrace.com within 7 days of receipt.
Include the following:
• Order number
• Clear photos or video of the issue
• A brief explanation
Once verified, we may arrange for a replacement, refund, or store credit.
- Force Majeure
Delivery timelines may be affected by unforeseen circumstances such as natural disasters, transport disruptions, or regulatory events.
In such cases, transit times may extend beyond the stated estimates.
- Contact Information
For shipping-related assistance, please contact:
PERENNIALGRACE TRADING LIMITED
Email: info@shopperennialgrace.com
Address: FLAT 2304, 23/F, HO KING COMMERCIAL CENTRE,
2-16 FA YUEN STREET, MONG KOK, HONG KONG
