Terms of Service

Shopperennialgrace.com
Operated by PERENNIALGRACE TRADING LIMITED

1. Introduction

Welcome to Shopperennialgrace.com (“the Platform”). These Terms of Service (“Terms”) govern your access to and use of all features, services, and content made available through the Platform.

By browsing or purchasing through Shopperennialgrace.com, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must discontinue use of the Platform immediately.

2. Operator Details

The Platform is owned and operated by:

PERENNIALGRACE TRADING LIMITED
FLAT 2304, 23/F, HO KING COMMERCIAL CENTRE
2–16 FA YUEN STREET, MONG KOK, HONG KONG
Email: info@shopperennialgrace.com

3. Permitted Use of the Platform

You may use the Platform solely for personal, lawful, and non-commercial purposes such as reviewing product information or placing orders.

You agree NOT to:

• Engage in activities that violate applicable laws or regulations
• Access or attempt to access systems or data not intended for you
• Copy, extract, or harvest data using automated tools, scripts, crawlers, or bots
• Interfere with Platform functionality, security features, or performance
• Upload harmful content, malware, or attempt unauthorized access

We reserve the right to suspend or restrict access if misuse is detected.

4. Product Information and Availability

Product specifications, descriptions, images, and pricing are provided for general reference. While we aim for accuracy, errors, typographical mistakes, or stock discrepancies may arise.

We reserve the right, without prior notice, to:

• Adjust pricing or descriptions
• Correct inaccuracies
• Add, remove, or replace products
• Limit quantities or discontinue items

In cases of error, we may cancel affected orders and issue refunds as applicable.

5. Order Processing and Payment Terms

Submitting an order does not constitute final acceptance. All orders are subject to review and confirmation.

We may cancel or reject an order for reasons including (but not limited to):

• Failed or unverifiable payment
• Incorrect billing information
• Suspected fraud or unauthorized activity
• Product unavailability

Payments are processed through trusted third-party providers. By completing payment, you confirm that the payment method belongs to you or that you are authorized to use it.

6. Shipping, Delivery, and Logistics

Shipping fees, methods, and estimated delivery timelines will be displayed during checkout. Delivery times are estimates only and may be affected by customs checks, courier delays, or other external factors.

Shopperennialgrace.com does not assume liability for:

• Delays caused by courier partners
• Losses arising from inaccurate delivery details provided by the customer
• Duties, taxes, or import requirements imposed by destination countries

Once items are handed to the courier, risk of loss transfers to the customer.

7. Returns and Refund Eligibility

Our return policy allows eligible items to be returned within 30 days of receipt. Returned items must be unused, in original packaging, and include all accessories.

Specific terms are detailed in our Refund & Return Policy, which forms part of these Terms. Non-compliance with return procedures may result in a rejected refund request.

8. Intellectual Property Rights

All platform content — including text, graphics, photos, product designs, logos, layout, and software — is owned by PERENNIALGRACE TRADING LIMITED or its licensors.

Users are prohibited from:

• Reproducing, distributing, modifying, or transmitting any content
• Using trademarks, branding, or images without written permission
• Reverse-engineering or attempting to derive source code

Unauthorized use may result in legal action.

9. Account Responsibilities

If you register for a customer account, you agree to:

• Keep login credentials confidential
• Ensure all information provided is accurate
• Notify us immediately if you believe your account is compromised

We may suspend or terminate accounts found to violate these Terms or pose security risks.

10. Limitation of Liability

To the fullest extent permitted by law,Shopperennialgrace.com and PERENNIALGRACE TRADING LIMITED shall not be liable for:

• Incidental, indirect, or consequential damages
• Loss of income, data, business, or reputation
• Issues caused by misuse of products
• Failures or delays from third-party shipping partners

Our total liability for any claim is limited strictly to the amount paid for the item giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless PERENNIALGRACE TRADING LIMITED, its officers, staff, and affiliates from all claims, losses, liabilities, and expenses arising from:

• Violation of these Terms
• Misuse of the Platform
• Infringement of third-party rights attributable to your actions

12. Governing Law and Dispute Resolution

These Terms and all related transactions are governed by the laws of the HongKong.

Any disputes shall be resolved exclusively in the courts of HongKong.

13. Updates to Terms

We may revise, amend, or update these Terms at any time. Changes will be published on this page with a new effective date. Continued use of the Platform after updates constitutes acceptance of the revised Terms.

14. Contact Information

For questions or assistance related to these Terms, please contact:

PERENNIALGRACE TRADING LIMITED
Email: info@shopperennialgrace.com
Address: FLAT 2304, 23/F, HO KING COMMERCIAL CENTRE,
2–16 FA YUEN STREET, MONG KOK, HONG KONG